Exchange & Return Policy
Exchange and Return Policy
At Ganaj Boutique, we are committed to providing a trusted and transparent shopping experience. Therefore, we kindly ask you to read the exchange and return policy carefully before completing your purchase.
First: General Policy
All sales are final. Returns or exchanges are not accepted after receiving the product, due to the nature of clothing items and the variation of sizes between customers.
Second: The Only Exception – Manufacturing Defect
The only exception to the no-return and no-exchange policy is the presence of a clear manufacturing defect in the product.
Conditions for Accepting an Exchange or Handling Request:
The original invoice must be provided.
The product must be:
- In its original condition
- Unused and unwashed
- Not altered
- Attached with the original price tag
- Free from any odors or damage
Third: Handling Manufacturing Defect Requests
If a manufacturing defect is confirmed:
- The product will be repaired if possible
- Or replaced with a similar product, subject to stock availability
- A cash refund will only be issued if repair or replacement is not possible
Fourth: Sizes and Colors
Choosing the correct size is fully the customer’s responsibility.
The store is not responsible if the size does not fit after receiving the product.
Customers are advised to contact us via WhatsApp before purchasing to confirm the size details.
Important Notice:
Product colors may slightly differ from the images displayed due to:
- Screen settings
- Lighting during photography
- Differences between production batches
This is not considered a manufacturing defect and is not an acceptable reason for return or exchange.
Fifth: Cases Not Eligible for Return or Exchange
Return or exchange requests will not be accepted in the following cases:
- The product has been used, washed, or altered
- The price tag has been removed
- The reporting period has expired, which is 24 hours from receiving the order
- The product is damaged due to misuse
- The size or color is not suitable
Sixth: Shipping Fees in Exchange Cases
The customer is responsible for shipping fees in case of exchange, if applicable.
This does not apply if the issue was caused by the store.
Seventh: How to Submit an Exchange Request
Requests must be submitted through WhatsApp by providing:
- A photo of the invoice
- Clear photos of the product
- A detailed explanation of the defect
Important Notice Before Purchase
Please make sure to:
- Choose the correct size
- Review the product details carefully
Completing the purchase is considered an explicit agreement to the Exchange and Return Policy of Ganaj Boutique.