Boutique Ganj – Purchase and Safety Policies

1. Definitions

Boutique Ganj (the Online Store): A store specializing in selling clothing, including children’s wear, dresses, and related products.

Customer: Any person using the website or making a purchase.

Order: A purchase transaction completed through the website.

2. Legal Eligibility to Purchase

The customer confirms that they are 18 years or older, or using the website under parental supervision.

The store reserves the right to cancel any order if the eligibility requirement is not met.

3. Purchase Agreement

Displaying products on the website is considered an invitation to purchase, not a legal obligation.

A sales contract is formed after the order is confirmed and shipping begins.

The store reserves the right to reject or cancel any order without providing reasons.

4. Accuracy of Customer Information

Customers must provide accurate and complete information (address, phone number, email).

The store is not responsible for delays or failed deliveries due to inaccurate data.

5. Prices and Payment Methods

All prices are subject to change or adjustment without prior notice.

If there is a pricing error, the store may cancel the order and refund the full amount paid.

Orders are only processed after successful payment.

6. Product Availability and Stock

All orders depend on product availability in stock.

If a product is unavailable, the store may:

• Cancel the order, or

• Replace it with customer approval, or

• Refund the full amount.

7. Shipping and Delivery Policy

Orders are shipped within the estimated time shown on the website (may vary).

The store is not responsible for delays caused by shipping companies or circumstances beyond control.

Responsibility for the shipment passes to the customer once delivered to the shipping company.

8. Order Inspection Upon Receipt

After 24 hours of receiving the product, the customer is deemed to have:

• Inspected the product

• Verified quality and size

• Accepted the product condition

9. Exchange and Return Policy (Clothing)

All sales are final; returns or exchanges are not allowed due to product nature or size variations.

The only exception: a manufacturing defect.

Conditions for acceptance:

• Report within 24 hours of receipt

• Attach the original invoice

• Product must be:

  • In original condition

  • Unused and unwashed

  • Unaltered

  • With price tag (Tag) attached

  • Free of odors or damage

Procedure:
The store may:

• Repair the product, or

• Replace it with a similar product (based on availability)

Refunds are only issued if repair or replacement is not possible.

10. Sizes and Colors

Selecting the correct size is the customer’s responsibility.

The store is not liable if the size does not fit after receipt.

It is recommended to contact customer service via WhatsApp before purchasing to confirm sizing.

Important Note:
Colors may slightly differ from images due to:

• Screen settings

• Lighting during photography

• Different production batches

This difference is not considered a defect or a reason for return.

11. Limitation of Liability

The store is not responsible for:

• Indirect damages

• Misuse of products

The maximum liability does not exceed the amount paid for the order.

12. Force Majeure

The store is not liable for delays or failures due to circumstances beyond control, such as:

• Natural disasters

• Crises

• Shipping service interruptions

13. Intellectual Property Rights

All rights are reserved by Boutique Ganj, including:

• Images

• Designs

• Logos

Copying or commercial use is prohibited without prior written permission.

14. Misuse of the Website

The store may suspend accounts or cancel orders in cases of:

• Fraud

• Providing misleading information

• Misuse of the website

15. Amendments to Terms

The store reserves the right to modify these terms at any time.

Continued use of the website constitutes acceptance of the updated terms.

16. Governing Law and Jurisdiction

These terms are subject to the laws of the Kingdom of Saudi Arabia.

Courts within the Kingdom have jurisdiction over any disputes.

17. Customer Support and Contact

WhatsApp: 0966553447030

Final Acknowledgment

Completing a purchase or using the website constitutes full and binding acceptance of all the terms and conditions outlined above.